Know what you’re going to say, how to communicate your message
Riding up in an elevator I overheard someone talking. They appeared to not need to stop and breathe. I could see the person they were talking to clearly. The expression was that of uninterest.
People who know little are usually great talkers, while men who know much say little.
Jean-Jacques Rousseau
When I see people drifting off, I back off. Although, I am not perfect at this. I ask myself if there is a better way to share this information. Or perhaps I am being unclear.
Technical people can be challenged to be clear and concise. We have a lot of information to share. Unfortunately, the people we talk to may not need all the details.
Succinct
Joseph was a former coaching client. In talking to his boss, he mentioned how he overshares. He would give minute details when they weren’t necessary.
We worked on how can express the main information. Then if people asked, he could share additional details.
Essentially, we need to think like a journalist. What is your headline? Communicate the key information. Be brief and to the point.
Empathy
In my keynote, “Humans are Hard, Code is Easy” I talk about “Eric” who was a tyrant. He would yell at people for no reason. Each time I share this speech people concur they have seen similar behavior.
Developers need to learn empathy. Things don’t come easy to others. Put yourself in their shoes and be gentle. Instead of belittling stakeholders shift to a more approachable stance.
Know your audience
As a former member of Toastmasters, I remember the warning, “Know your audience”. Think about what is relevant to them.
For instance, as a developer, I need to ask, “Who am I talking to?” As well as “What do I want them to know?” These two questions help guide what you are saying.
Yes and…
No doubt, you have heard this advice. The frequently discussed rule of improvisation is to say “Yes, and…”.
Keep the momentum going. See where things go. Nothing stops the conversation faster than “No.”
Say Less
In Robert Greene’s book The 48 Laws of Power, his number 4 Law is “Say Less than Necessary”. This makes what you say more important. Be concise and share your most impactful advice.
It is easy to open your mouth. Judging by people I have spoken with; I am guilty of saying too much. As well as confusing my audience too. Be succinct in your message. Then see what questions they have. Make the conversation more collaborative.